Transparency has never been more important than it is now in the age of reviews and reputation management. This is why it is so important to clearly explain what it is you do and be as transparent about the process as possible. This is very important when it comes to client retention and proper understanding of scope and expectations. There is no need to dive into these details on the first impression but it needs to be part of the marketing materials, sales pitch and the onboarding process.
Episode 25 – What To Expect
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